Help & FAQs

You can live chat with us when a customer experience specialist is available. If no one is available, you can leave a message for us by selecting the “Leave a message” button that shows in the bottom right of your page, and we will get back with you as soon as possible.

If you don’t see the answer to your question below, you can also contact us at support@behopefriends.org, and we will be happy to help.

Team Page

Blog

Photos & Videos

Calendar

Donations

Amazon Wish List

Login

I created an account, but I don’t remember which email address I used.

You can try to log in using your different email addresses, or you can request to have your password reset. You will not be able to request a password for an email address you did not already use; the Be Hope Friends system will only recognize email addresses that have already been registered.

My password does not work or I forgot my password

You can reset your password on the log in page by clicking on “Forgot password?”. We will send you an email with a link to reset your password.

I don’t know the password for the team I want to join

The team organizer sets the password for the team; please contact the organizer for assistance.

How do I edit my personal account information?

Go to your name in the upper right corner of the page, click on it and select “My Account.” You can edit all of your information there.

Team Page

How do I join a team?

If the team is not password protected, you can select “Find a team” from the Be Hope Friends home page and search for the team by your friend’s first name, last name or team name. Select the team you want from the search results and then click “join this team” once you get to the team page. If the team is password protected, you will need the team password before you can join the team. If you do not know the team password, contact the team organizer.

How do I share the team with others?

if you are a team organizer, go to “Share this team” on the top of the team page.

If your team is not password protected;

You can copy the link and paste it anywhere you choose (on Facebook or other social media, in a personal email etc.).
You can share directly on social media from the “Share this team” page.
You can share directly via email from the “Share this team” page by entering emails and separating multiple addresses by a comma.

If your team is password protected:

You can share directly via email from the “Share this team” page by entering emails and separating multiple addresses by a comma and the team password will be included in the invitation email.
You can share the team link or share via social media, but you will need to provide the team page password along with the link.

Why can’t I see the calendar or blog on my friend’s team page?

You must be a team member to view these areas. Select “join the team” on the team page.

How do I change the photos on my team page?

Only team organizers can add photos that will appear on the team page.

The team cover photo (background) and avatar (team photo) can both be changed.
Go to “Team Settings” and select “Upload photo” and select a photo from your computer.
Be sure to scroll down the page and click “Save.”
Photos must be less than 6MB. There is editing capability, but you may need to try a different photo if it doesn’t work well on your team page.

I don’t want my name on the team list anymore. How can I remove it?

Go to “My Account” which can be found under your name at the top right of the page. Click “Remove me from this team.”

My team is no longer active, but I would still like to keep my account with Be Hope Friends.

You do not need to do anything. Your account will remain active.

Blog

How can I post a blog entry?

Only team organizers can post blog entries. If you are an organizer, go to “Blog” and then “Create New Blog Post.” Be sure to select the checkbox “Notify all team members” if you want to update the team.

Team members can post replies/comments to blog entries. If you are not an organizer, you can contact your team Organizer and ask him/her to post the blog entry.

How do I add photos to the blog?

Only team organizer can add photos to the blog.

Go to the blog and select “Create New Blog Post” (Under “More” in mobile view)
In the menu bar of the “Text” part of the blog post, select the icon that looks like it has a mountain on it.
Select “Choose File.”
Find the photo on your computer, select the one you want and click “Open” and then click “OK.”
If the photo appears to be too large, see directions below for how to resize the image.

When I add a photo to the blog, it shows up really big. How do I resize the photo?

We are working to make this easier. The best way to fix this now is to use the “Advanced” image setting before clicking “OK.” Be sure “Lock Ratio” is selected and then reset the width or height of the image.

For portrait photos, reset the width to 350.
For landscape photos, reset the height to 350.

How do I add a video to the blog?

Only team organizers can add videos to the blog.

Go to the blog and select “Create New Blog Post.”
In the menu bar of the “Text” part of the blog post, select the YouTube icon
Go to “Paste YouTube Video URL”
You will need to get the link from YouTube to add a video to the blog. Do not use the link in the address bar of your browser.
YouTube has a “share” button under the video. Select “share” and use the link shown there.

Photos & Videos

How do I upload photos?

There must be a gallery created before photos can be added. Only team organizers can create a gallery and then all team members can add photos.

Go to “Photos & Videos” on your team home page.” (Under “More” in mobile view)
Click on the gallery (looks like a mountain scene) and then select “Choose Files.”
Find the photo on your computer, select the one/s you want, (you may upload several photos at once) and click “Open” and then click “OK.”

How do I add a video?

There must be a gallery created before videos can be added. Only team organizers can create a gallery and then all team members can add videos

Go to Photos & Videos on your team home page.
Select a gallery you want to add the video to and then select “Add a video.”
Name the video and paste a link to a YouTube or Vimeo video.
You will need to get the link from YouTube or Vimeo. Do not use the link in the address bar of your browser.
YouTube has a “share” button under the video. Select “share” and use the link shown there.
Vimeo has a “share” button overlaid on the video that looks like a paper airplane. Select it and use the link shown there.

Calendar

I signed up to take food (or help with any task) but now cannot do it on that date.

Go to the Calendar for your team. Select the task you signed up to do and then click on the red “Opt Out” button. The task will then be active on the calendar for someone else to sign up. The organizers will receive an email that you are no longer able to help with that task. If the task is happening in the very near future, you may want to contact the organizer and let them know so they can make other arrangements, if necessary. You may now go back to the Calendar and select a new day to help.

How do I see what I signed up to do?

Go to your name in the upper right corner of the page, click on it and select “My Account.” You can see all of your upcoming tasks listed there.

How do I create a recurring event?

Only organizers can add or edit events.

Got to “Calendar” and click “Add to the calendar” to create an event.
Select type of help category and fill in necessary event information.
Click the checkbox “Recurring Event” before entering any dates.
Enter the date you would like to start the recurring event as well as an end date.
Select a start time and end time (end time is not required) or select “This is an all-day event.”
Set frequency to weekly or monthly.
Select the days of the week you would like the event to repeat (e.g., every Monday, Wednesday and Friday).

Donations

How do I set up donations?

Only team organizers can set up donations.

Click on “Team Settings” on your team page.
Scroll down and click the green “Click here to create your WePay account” button.”
Create a WePay login by selecting “Sign up for WePay” (name, email and password).
Log in to WePay.
You should receive a message from Be Hope Friends that says you successfully set up a WePay account.
You will receive a separate email from WePay asking you to confirm your email address.
Once a donation has been made, you can work with WePay to have donations mailed to you or directly deposited to a bank account.

How do I turn off our donations page?

Only team organizers can set up or disable donations.

Click on Team Settings on your team page.
Scroll down and select the blue “Turn off donations” button.

Will there be a fee charged for making a donation?

There will be a 7.9% fee + $.30 per transaction charged for the convenience of managing donations on your Be Hope Friends team page. This is the standard industry rate for free donation website offerings.

How can I tell how much money my team has earned?

You can check the status of your donations by logging in to your WePay account.

Why can’t I see my name after I made a donation?

This functionality is currently being handled on the WePay website. Your friend will be able to see that you made a donation when they check their WePay account.

Amazon Wish List

How do I set up an Amazon wish list?

Only team organizers can set up an Amazon wish list. This process takes a little time – reach out to us at support@behopefriends.org if you would like assistance setting up your wish list.

Click on the “setup registry” link from the Amazon wish list box on the team page.
Click “create a registry.”
Create or sign-in to your Amazon account.
Important! Set up a registry for “You” (it will say “List is for You”) and then you can title it with your friend’s name where it says “List Name.”
Select “Create a List.”
Search Amazon for items and add to your list (select “Add to List” found below “Add to Cart” -- be sure to select the correct wish list).
When you have completed your list, click on “List Settings” in the upper right hand corner of the page.
Click on “View Details” next to your friend’s list.
Here you can edit information about your list, but most importantly you can enter the address where you would like the items shipped (under Shipping Address, select “Create new”).
Click “Save Changes.”
Click on “Share” upper, right side of your friend’s wish list.
Copy the link Amazon gives you (select the link, right click, select copy).
Go to Team Settings on your friend’s Be Hope Friends page.
Paste your link into the “Amazon wish list link” at the bottom of the page.
Click “Save.”
You should now be able to access your wish list from your team page.

How do I add or remove items from the Amazon wish list?

Click on the wish list link on the team page. This will take you to Amazon.com, and you can make changes there.

What happens when someone purchases something from my Amazon wish list?

If you have entered your friend’s address with their Amazon wish list, any gifts will be shipped directly to them and will be removed from the list. Please note the address will be hidden from the purchaser; only the city and state will be verified.

Have other questions? Chat live with us now! (We are real, LIVE people!)